Global enterprise customer intelligence platform recognised for ‘Excellence in Data Collection & Survey Technology’, while CEO is honoured for ‘Excellence in Global Technology Business Leadership’ ahead of keynote panel at Marina Bay Sands.
SINGAPORE / KUALA LUMPUR — October 2026 — Survey Kiwi, the enterprise customer intelligence platform, and its Chief Executive Officer, James Cooper-Jones, have been officially named recipients of two major industry honours at the upcoming Tech X Summit Awards 2026.
The official award confirmation recognizes Survey Kiwi with the “Excellence in Data Collection & Survey Technology Award,” while Mr. Cooper-Jones has been awarded the “Excellence in Global Technology Business Leadership Award”. The formal presentation will take place during the Tech X Summit Global 2026 on 10 December 2026 at Marina Bay Sands, Singapore.
In addition to receiving both awards, Mr. Cooper-Jones has been invited to participate as a distinguished panel speaker. He will address an international delegation of Chief Technology Officers, enterprise architects, and technology innovators on the evolving architecture of enterprise intelligence, cross-cultural customer data, and the role of real-time human signals in powering enterprise AI.
Fixing the “AI Ingestion Loop” Across Asia-Pacific
The double award recognition comes at a pivotal moment for enterprise technology across the Asia-Pacific region. As organisations rapidly accelerate investments in generative AI, predictive analytics, and automated CRM workflows, business leaders are confronting a fundamental bottleneck: the quality and freshness of the data feeding those systems.
“Many organisations are pouring millions into AI models and decision intelligence engines, but they are feeding them delayed, degraded, or reconstructed customer memories,” said James Cooper-Jones, CEO of Survey Kiwi. “AI is exceptional at analysing data at scale, but it cannot create the human signal. If your feedback loop is broken or delayed by weeks, your AI simply becomes more efficient at analysing distorted information. Our mission at Survey Kiwi is to provide the frictionless listening layer that captures authentic human voices at the point of experience, turning everyday interactions into clean, structured intelligence that flows straight into enterprise workflows.”
Bridging Frontline Human Signals and Enterprise Architecture
Unlike traditional survey tools that function primarily as administrative, post-event reporting exercises, Survey Kiwi is built as an Enterprise Listening Layer. The platform captures feedback in the moment via mobile-ready digital touchpoints, SMS, and QR codes, and automatically enriches live contact records across platforms such as HubSpot and major CRM ecosystems.
By detecting friction, customer frustration, and emerging sentiment shifts in real time, the platform enables frontline teams and automated service workflows to execute immediate service recovery and prevent customer churn long before issues surface in financial metrics or public reviews.
At Tech X Summit Global 2026, Mr. Cooper-Jones’s panel session will explore how modern enterprises can transition from reactive, retrospective reporting to continuous, automated early signal detection.
Event Details at a Glance:
Event: Tech X Summit Global 2026Date: 10 December 2026Location: Marina Bay Sands, SingaporeSessions & Media: Distinguished Keynote Panel, Global Media Network Video Interview, and Official Awards Ceremony
About Survey Kiwi
Survey Kiwi is an enterprise customer intelligence platform designed to transform customer and community feedback into structured, actionable business intelligence. By capturing authentic human signals at the moment of interaction and piping data directly into CRMs, automation tools, and enterprise AI models, Survey Kiwi enables organizations across the globe to predict operational risks, elevate customer experiences, and make better, faster decisions.
Website: https://surveykiwi.com/
About Tech X Summit Global
Tech X Summit Global is an elite international technology conference and awards platform connecting global technology leaders, innovators, and enterprise executives. The summit focuses on emerging technologies, digital transformation, cloud infrastructure, and artificial intelligence, celebrating excellence across global business leadership and technology development.
Website: https://www.techxsummitglobal.com/
(Press Release)
